Privacy Policy

Last updated: —

In short: we only handle the information needed to respond to and book your enquiries, we don't sell it, and you can opt out or ask to speak with a person at any time. This policy is written to align with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

This policy explains how Easy Enquiry ("we", "us") handles personal information when providing our lead-response and appointment-booking service to mortgage brokerages.

What we collect

On behalf of a brokerage we work with, we handle the information contained in the enquiries that brokerage receives — typically a person's name, contact details, and what they have enquired about — so we can respond, ask brokerage-approved logistics questions, and book a conversation.

Enquiry details submitted by people who have contacted the brokerage.
Conversation records of the messages exchanged.
Booking details such as the appointment time chosen.
Brokerage contact details for people who apply for a pilot or walkthrough via this site.

How we use it

We use this information only to respond to enquiries, follow up, book appointments, escalate to the brokerage's staff where required, and report on outcomes. We respond only to people who have enquired with the brokerage — we do not cold-message anyone.

Consent and opt-out

Consent and opt-out processes are configured with each brokerage before launch, consistent with the Australian Spam Act 2003. Anyone can opt out of further messages at any time and can ask to speak with a person.

Disclosure, storage and security

Personal information is handled within the reputable third-party platforms we use to deliver the service — for messaging, scheduling and customer records — and is shared with the relevant brokerage. We share it with those providers only as needed to run the service, and we require them to protect it. We do not sell personal information.

We take reasonable steps to protect personal information, and we keep it only as long as needed to provide the service and meet our legal obligations, after which it is deleted or de-identified.

Access, correction and complaints

You can ask for access to, or correction of, the personal information we hold by contacting us at our contact email. If you have a privacy concern, contact us first and we'll work to resolve it promptly. If you're not satisfied with how we handle it, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact

Questions about this policy can be sent to our contact email.