Terms of Service

Last updated: —

These terms cover this website and the service in general. The specific commercial terms of any engagement — fees, scope and timing — are set out in the written agreement signed with each brokerage, which prevails if anything differs.

These terms govern use of the Easy Enquiry website and the lead-response and appointment-booking service we provide to mortgage brokerages.

The service

Easy Enquiry responds to a brokerage's inbound enquiries, asks brokerage-approved logistics questions, offers appointment times, books conversations into the brokerage's calendar, sends reminders, and escalates anything advice-related or unusual to the brokerage's staff.

What the service is not

It does not provide credit advice, recommendations or suitability opinions. All such advice remains the responsibility of the licensed broker.
It does not generate leads or cold-contact anyone — it responds only to people who have enquired with the brokerage.
It does not replace the broker or the brokerage's regulatory obligations.

Brokerage responsibilities

The brokerage approves all message wording and questions, sets the escalation rules, and remains responsible for credit advice, licensing and compliance obligations under the relevant Australian law (including the NCCP Act). Consent and opt-out handling are configured before launch.

Pilot and fees

Engagements typically begin with a paid 30-day pilot. The pilot is designed to test whether faster response and consistent follow-up improve a brokerage's enquiry-to-appointment flow; at the end, the brokerage reviews the results and decides whether to continue. Fees, billing and what happens after the pilot are set out in the written agreement with each brokerage. There is no long-term commitment beyond the pilot unless agreed in writing.

The interactive demo

The demo on this website is a simulation for illustration only. It sends no real messages, books no real appointments, and stores none of the information entered into it.

Liability

This website and its interactive demo are provided "as is", for general information. To the extent permitted by law, we are not liable for any loss arising from reliance on the website. Nothing in these terms excludes, restricts or modifies any rights you have under the Australian Consumer Law that cannot lawfully be excluded.

Contact

Questions about these terms can be sent to our contact email.